Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of WeNotify (the "Service"), a multi-tenant SaaS platform for SMS and Email marketing and customer communication. By registering a company or logging in, you agree to these Terms on behalf of yourself and, where applicable, the company you represent ("Customer").

1. Accounts

You must provide accurate information when registering a company and keep your login credentials confidential. Company Admins are responsible for the Team Members they invite and for the activity on their company's account.

2. Subscription plans and billing

New companies start on a free trial. Continued use of paid features after the trial requires an active subscription plan. Fees are billed in advance on a recurring basis through our payment processor, Stripe, unless billing is not configured for your environment. Downgrading or cancelling a plan takes effect at the end of the current billing period. Fees are non-refundable except where required by law.

3. Acceptable use

You agree to use the Service only to send messages to Recipients who have validly consented to receive them, and to comply with all applicable laws and regulations governing SMS and Email communications (including anti-spam and telemarketing laws such as TCPA and CAN-SPAM where applicable). You may not use the Service to:

• Send unsolicited bulk messages, spam, or content that violates applicable law;
• Send messages containing malware, phishing content, or fraudulent offers;
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or other tenants' data.

We may suspend or terminate accounts that violate this section, including at the request of our upstream providers (such as Twilio) responding to abuse reports.

4. Your content and data

You retain ownership of the contact data, templates, and messages you upload to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service to you (including sending messages through Twilio and your configured SMTP provider on your behalf). You are responsible for the accuracy and legality of the Customer Data you upload.

5. Third-party services

The Service relies on third-party providers — including Twilio for SMS delivery, your configured SMTP provider for Email delivery, and Stripe for billing. Your use of the Service is also subject to the applicable terms of those providers where relevant, and we are not responsible for outages or failures caused by third-party providers outside our control.

6. Multi-tenant isolation

Each company's data is logically isolated from every other company on the platform. Platform administrators ("Super Admins") may access account and usage data across companies solely to operate, secure, and support the Service.

7. Termination

You may stop using the Service and request deletion of your company's account at any time. We may suspend or terminate access to the Service for any account that breaches these Terms, with notice where practicable.

8. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, WeNotify shall not be liable for any indirect, incidental, or consequential damages, or for any failure of message delivery caused by third-party providers, arising from your use of the Service.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms. Material changes will be reflected by updating the "Last updated" date above.

10. Contact us

Questions about these Terms can be sent to support@wenotify.example.